Archives: FAQs

4. How to submit documents?

Login to our app, Menu > Settings > FICA to upload all required documents. Your documents will be assessed and processed within one working day. You will then receive a confirmation email.

3. Accepted proof of residence documents?

Water and lights statement Property levies statement Telephone or cellphone statement Home loan or bank statement TV license or MultiChoice statement Municipal councilor’s letter (official stamped less than 1-month old) Rental agreement (less than 1-year old)

1. What is FICA?

FICA is a Financial Intelligence Centre Act 38 introduced in 2001 to help fight money and finance related crimes similar to those of pyramid schemes and money laundering. As a licensed Financial Services Provider, we have to ensure the customer Read More

11. Termination

11.1. Unless there is a specific legal requirement requiring Stokfella to keep your information, Stokfella will only retain and/or store your personal information for so long as required for Stokfella to perform its main purpose and for which the information Read More

10. Changes and updates to privacy policy

10.1. This Policy may be revised periodically without further notice and therefore you should revisit this page to stay aware of any changes. 10.2. Your continued use of the Software constitutes your agreement to this Policy and any future revisions.

9. Security

9.1. To protect your privacy and security, Stokfella takes reasonable steps to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. Read More

8. Protection of personal information

Your personal information is protected by Stokfella’s authorised service provider through various security measures. All supplied banking/credit information is stored and encrypted into Stokfella’s payment gateway database supplied by Pluritone software development consultancy which is only to be accessed by Read More

7. Disclosure of personal information

7.1. Stokfella disclose your personal information only to our authorised service providers with whom we contract to assist us in providing the Software to you. 7.2. Your personal information will not be sold, exchanged, transferred or given to any third Read More

6. The use of personal information

6.1. Stokfella may use your personal information to operate, maintain, and provide to you and other users all of the features and functionality of the Service. 6.2. Stokfella may use your personal information and location to track and analyse Stokvel Read More