Archives: FAQs

4. How to submit documents?

Login to our app, Menu > Settings > FICA to upload all required documents. Your documents will be assessed and processed within one working day. You will then receive a confirmation email.

3. Accepted proof of residence documents?

Water and lights statement Property levies statement Telephone or cellphone statement Home loan or bank statement TV license or MultiChoice statement Municipal councilor’s letter (official stamped less than 1-month old) Rental agreement (less than 1-year old)

1. What is FICA?

FICA is a Financial Intelligence Centre Act 38 introduced in 2001 to help fight money and finance related crimes similar to those of pyramid schemes and money laundering. As a licensed Financial Services Provider, we have to ensure the customer Read More

11. Termination

11.1. Unless there is a specific legal requirement requiring Stokfella to keep your information, Stokfella will only retain and/or store your personal information for so long as required for Stokfella to perform its main purpose and for which the information Read More